Brainfinity terms and conditions are specified below

Return and Refund Policy

Effective Date: 15/08/2024

1. Overview
   BrainFinity Inc. is committed to providing high-quality online education services. We understand that there may be instances where a refund is necessary. This policy outlines the conditions under which a refund may be granted, the process for requesting a refund, and the timelines involved.
2. Eligibility for Refunds
   Refunds may be requested under the following circumstances:

• Course Cancellation: If BrainFinity Inc. cancels a course before it begins, a full refund will be issued.
• Technical Issues: If a user is unable to access the course material due to technical difficulties on our end, and we are unable to resolve the issue within a reasonable timeframe, a refund may be granted.
• Unsatisfactory Experience: If a user is unsatisfied with the course content within the first 14 days of access, they may request a refund. However, the user must provide a valid reason for their dissatisfaction, and the course must not have been completed beyond 20%.
• Accidental Purchase: In the event of an accidental purchase, a refund request must be made within 24 hours of the transaction.

3. Non-Refundable Situations
   The following situations are not eligible for a refund:

• Completed Courses: Refunds will not be issued for courses that have been completed.
• Change of Mind: Refunds will not be granted due to a change of mind after the 14-day period.
• Partial Usage: If a user has accessed more than 20% of the course content, they will not be eligible for a refund.
• Discounted or Promotional Items: Courses purchased at a discounted rate or during a promotion are non-refundable.

4. Refund Process
   To request a refund, users must:

1. Submit a Request: Contact our support team via email at info@brainfinity.online with the subject line “Refund Request – [Course Name]”.
2. Provide Details: Include the reason for the refund request, the date of purchase, and the course name.
3. Review Process: Our team will review the request within 5-7 business days.
4. Decision Notification: Users will be notified of the decision via email. If approved, refunds will be processed to the original payment method within 10-14 business days.

5. Contact Information
   For any questions regarding this policy, please contact us at info@brainfinity.online or visit us at our office at 19th Floor, LV Locsin Building, 6752 Ayala Ave, Makati, 1229 Metro Manila, Philippines.

Cancellation Policy

Effective Date: 15/08/2024

1. Overview
   At BrainFinity Inc., we aim to provide flexible and accessible education. However, we understand that situations may arise where a user needs to cancel their course enrollment. This policy outlines the conditions under which cancellations are permitted and the steps to follow.
2. Eligibility for Cancellation
   Cancellations are allowed under the following conditions:

• Before Course Start: Users may cancel their course enrollment up to 24 hours before the course starts for a full refund.
• Within the First 7 Days: If a user decides to cancel within the first 7 days of access, they may do so with a partial refund, provided that they have accessed less than 20% of the course content.

3. Non-Cancellable Situations
   The following situations are not eligible for cancellation:

• After Course Completion: Once a course is completed, cancellations are not permitted.
• Beyond the 7-Day Period: Cancellations requested after the 7-day period will not be eligible for any refund.

4. Cancellation Process
   To cancel a course enrollment:

1. Submit a Request: Users must email info@brainfinity.online with the subject line “Cancellation Request – [Course Name]”.
2. Provide Reason: State the reason for cancellation and include the course details.
3. Review Process: The request will be reviewed within 3-5 business days.
4. Confirmation: Users will receive a confirmation email upon approval of the cancellation.

5. Contact Information
   For further assistance or inquiries, please contact us at info@brainfinity.online or visit our office at the address provided above.

Delivery Policy

Effective Date: 15/08/2024

1. Overview
   BrainFinity Inc. delivers educational content digitally through our online platform. This policy outlines the terms and conditions for the delivery of courses and educational materials.
2. Delivery of Course Materials

 

• Access to Courses: Upon successful enrollment and payment, users will receive immediate access to the course materials through their BrainFinity account. This includes videos, readings, assignments, and any other resources associated with the course.
• Course Start Dates: For courses with scheduled start dates, users will gain access to the materials on the specified date. Users will be notified via email prior to the course start date.

3. Delays in Delivery

• Technical Issues: In the event of technical issues that delay access to the course materials, BrainFinity will work to resolve the issue as quickly as possible. Users will be informed of any significant delays via email.
• Unforeseen Circumstances: If delivery of the course materials is delayed due to unforeseen circumstances (e.g., natural disasters, power outages), BrainFinity will notify users as soon as possible and provide alternative arrangements if necessary.

4. User Responsibilities

• Account Information: Users are responsible for maintaining up-to-date account information, including their email address, to ensure timely delivery of course access.
• Internet Access: Users must have a stable internet connection to access the course materials. BrainFinity is not responsible for any issues arising from a user’s lack of internet access.

5. Contact Information
   For any questions or issues regarding course delivery, please contact us at info@brainfinity.online or visit our office at the address provided above.

Data Privacy Policy

Effective Date: 15/08/2024

1. Introduction
   BrainFinity Inc. values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your personal information, and how you can control the data we hold about you.

 

2. Data Collection
   We collect personal data from users to provide our services effectively. This includes:

• Personal Identification Information: Name, email address, phone number, and payment details.
• Usage Data: Information about how you interact with our platform, including IP addresses, browser type, and access times.
• Cookies and Tracking Technologies: To improve user experience, we use cookies and similar tracking technologies to track activity on our platform.

3. Data Usage
   We use your personal data for the following purposes:

• Service Provision: To provide and maintain our online education services.
• Communication: To contact you with updates, promotional materials, or customer support.
• Improvement of Services: To analyze usage data and improve our platform.
• Compliance: To comply with legal obligations and protect against fraudulent activities.

4. Data Sharing
   We may share your personal data with:

• Service Providers: Third-party companies that assist in providing our services (e.g., payment processors).
• Legal Authorities: If required by law, we may share your data with government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

5. Data Security
   We implement industry-standard security measures to protect your personal data. This includes:

• Encryption: Data is encrypted during transmission using SSL (Secure Socket Layer) technology.
• Access Controls: Access to personal data is restricted to authorized personnel only.

 

• Regular Audits: We conduct regular audits of our data security practices to ensure compliance with applicable laws.

6. User Rights
   You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete data.
• Deletion: You can request that we delete your personal data, subject to certain conditions.
• Objection: You can object to the processing of your data for direct marketing purposes.
• Portability: You can request that we transfer your data to another service provider.

7. Consent and Changes
   By using our platform, you consent to the collection and use of your data as described in this policy. We may update this policy from time to time, and we will notify you of any significant changes by email or through our platform.
8. Contact Information
   For any questions or concerns about your data privacy, please contact us at info@brainfinity.online or visit our office at the address provided above.

Security and Data Controls

Effective Date: 15/08/2024

1. Overview
   BrainFinity Inc. is committed to ensuring the security of our platform and the data entrusted to us by our users. This policy outlines the measures we take to protect user data from unauthorized access, disclosure, alteration, and destruction.
2. Security Measures
   We employ a variety of security measures to safeguard our platform and user data:

• Encryption: All sensitive data, including personal information and payment details, is encrypted both in transit and at rest using industry-standard encryption protocols.

 

• Secure Authentication: Users are required to create strong passwords, and

we use multi-factor authentication (MFA) to add an additional layer of security to user accounts.

• Access Controls: Only authorized personnel have access to sensitive data. Access to data is granted on a need-to-know basis, and all access is logged and monitored.
• Regular Security Audits: We conduct regular internal and external audits of our security systems to identify and mitigate potential vulnerabilities.
• Data Anonymization: Where possible, personal data is anonymized to protect user identity.
• Firewalls and Intrusion Detection Systems: We utilize firewalls and intrusion detection/prevention systems (IDS/IPS) to protect our systems from unauthorized access and attacks.
• Backup and Disaster Recovery: Regular backups of user data are performed, and we have a disaster recovery plan in place to ensure data integrity and availability in the event of an incident.

3. Data Retention and Deletion

• Data Retention: We retain user data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once data is no longer needed, it is securely deleted or anonymized.
• Data Deletion: Users can request the deletion of their personal data at any time. Upon receiving such a request, we will securely delete the data within 30 days, unless retention is required for legal or regulatory reasons.

4. Incident Response Plan
   In the event of a data breach or security incident, BrainFinity Inc. has an incident response plan in place to:

• Identify: Detect and confirm the occurrence of a security incident.
• Contain: Implement measures to limit the scope and impact of the incident.
• Eradicate: Eliminate the root cause of the incident.
• Recover: Restore affected systems and data to normal operation.
• Notify: Inform affected users and relevant authorities as required by law.

 

5. User Responsibilities
   While we take extensive measures to secure our platform, users also play a critical role in maintaining security. Users are responsible for:

• Protecting Account Information: Users must keep their login credentials confidential and notify BrainFinity Inc. immediately if they suspect unauthorized access to their account.
• Using Strong Passwords: Users should create strong passwords and update them regularly.
• Reporting Suspicious Activity: Users should report any suspicious activity or potential security vulnerabilities to BrainFinity Inc. immediately.

6. Compliance and Legal Requirements
   BrainFinity Inc. complies with all applicable data protection and privacy laws, including but not limited to the Philippine Data Privacy Act (DPA) and the General Data Protection Regulation (GDPR) for users within the European Union.
7. Updates to Security Practices
   As technology and threats evolve, BrainFinity Inc. continually updates its security practices to ensure the highest level of protection for our users. We will inform users of significant changes to our security practices through our platform or via email.
8. Contact Information
   For any questions or concerns regarding security and data controls, please contact us at info@brainfinity.online or visit our office at 19th Floor, LV Locsin Building, 6752 Ayala Ave, Makati, 1229 Metro Manila, Philippines.